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Web Hosting Support Guide

The H-Sphere web hosting support guide explains how to administer the extensive features of your control panel to setup your email accounts and databases, increase your disk space and traffic quotas, configure web statistics, and perform many other important operations. All from your web browser.

Web Hosting Support - Latest

The latest addition to the web hosting support guide relates to changes to the email setup. The use of Port 2525 instead of Port 25 for email will be phased in gradually. The following guides step you through the changes to your setup.

POP Email Port 2525 Setup

Hosting Web Security Guide

HK Hosting Account Getting Started

These guides offer information on using the basic features of your Web hosting Hong Kong account. In particular, how to setup and upload your web site, including screen dumps of the web hosting control panel features.

Starting with your account:  setting your temporary index page, uploading your site, contents of your home directory.

Web Hosting Support Control Panel

Your web hosting support control panel is your personal secure client area to manage all the features of your web hosting account. This includes email setup and domain name setup tools, as well as offering access direct to your webmail, file manager and web site user statistics.

Control Panel Basics:  changing hosting plan, changing billing period, control panel password, FTP password, changing traffic limit, changing disk quota, selecting skins (before v.2.4), control panel language.

Domain Name Registration Tools

Some web hosting control panel accounts include features for registering domain names and managing renewals and settings. Note that this does not include Hong Kong domain name registrations for .hk domains.

Registering domains:  creating standard domains, transferring domains, third level domains, stopgap domains, parking external domains, creating accounts without domains.

Domain Name Hosting - Dedicated IP's, Server Aliases, Sub domains

You may setup your domain names in a variety of ay to suit the way that you wish to offer your web site features. This includes domain name aliases and adding more domain names to your account. Note that you can host domain names with any globally recognized top level domain name tld extension.

Configuring domains:  removing domains, instant domain aliases, creating sub domains, changing IP's from shared to dedicated, domain aliases, server aliases

Editing Features for DNS MX A Record CNAME

You may configure your DNS services exactly as you wish so that you may host your domain name email on other servers or point sub domains to external services such as Blogware for bloggers. Some default records are built into the system but there are no limits on the number of additional A Records CNAME and MX records that you may create.

Editing DNS settings: DNS overview, creating custom DNS records.

Web Host Control Panel Support

Your web hosting control panel includes many tools and features to help you manage and promote your web site. This includes a built in web site builder tool and a web based file manager so that you can upload, edit and manage any files files any browser.

Creating, promoting and managing your site: SiteStudio website builder, Search Engine Submit, WebShell and htProtect, Reverse Traceroute, Web Design Tools, SEO Toolkit.

Web Site Analytics - Webalizer..

Webalizer is the default web site statistics analysis tool with your web hosting account. This can be accessed from any browser and includes user access, web site referrer and the keywords your web site is found by in a search engine.

Web Statistics:  Urchin, AWStats, Webalizer.

File Transfer Protocol FTP Hosting

File Transfer Protocol FTP is the protocol used to upload, download and access any files via your web hosting Hong Kong account. Note that not all accounts include anonymous FTP features and the web hosting control panel will show which FTP features are available.

Managing FTP:  FTP sub-accounts, virtual FTP, anonymous FTP, anonymous FTP Upload Facilities.

Manipulating pages:  redirect URL, directory indexes, error pages, Server Side image map, MIME types.

Dynamic Tools - CGI PHP ASP.NET MySQL

The features included with your Hong Kong web hosting support account depend on whether you are using a Windows server platform or a unix based system. For Windows ASP and ASP.NET are available and for unix accounts PHP and MySQL are offered with most accounts.

Dynamic web content:  CGI scripts, PHP scripts, ASP (Active Server Pages), ASP.NET, ColdFusion, SSI (Server Side Includes), PHP/MySQL applications.

Control Panel CGI Scripts Pre installed

A number of pre-installed CGI scripts come with your Hong Kong web hosting support accounts. These enable you to add additional features to your web site such as forums and forms with a basic knowledge of HTML to call up each script into your website layout.

Pre installed CGI scripts  Counter, Guest book, FormMail, Forum, phpBB forum, mnoGoSearch, FrontPage Extensions.

Managing Traffic and Disk Space Quotas

Your account includes quotas for email, file and database disk space with alerts and summaries of your usage.

Traffic:  summary traffic, traffic cycle, traffic limit, Throttle policy.

Disk space:  individual resource quotas, summary disk usage, disk space billing

Email Account Setup and Management

Hong Kong web hosting customers can manage all of their email accounts from the web hosting control panel. Within the control panel tools assist you in setting up POP email accounts, forwards, aliases and autoresponders.

Mail: (before v. 2.4) mailboxes, mail forwards, mailbox aliases, autoresponders, mailing lists, mail domain aliases, antispam, antivirus, Outlook Express configuration, Netscape Mail configuration, Eudora Mail configuration.

Managing Database Hosting

H-Sphere offers a range of database hosting options depending on the operating system your account is hosted on. MySQL is available for unix systems and SQL for Windows platforms. PostgreSQL has also been added to the control panel hosting system in recent upgrades.

MySQL databases:  creating MySQL database and its users, editing MySQL databases (phpMyAdmin), MySQL disk quota, changing user passwords.

PostgreSQL databases:  creating PostgreSQL users, deleting users and changing passwords, creating PostgreSQL databases, editing PgSQL databases (phpPgAdmin) and user privileges, PgSQL quota.

Microsoft SQL databases:  creating Microsoft SQL logins, creating Microsoft SQL databases, adding MS SQL database users, MS SQL quota, managing MS SQL databases (MS SQL Manager) ODBC DSN Records.

SSL Certificate Management and Installation

SSL Certificates allow webmasters to offer web site pages under the https prefix where the data exchanged with the server is encrypted so that it cannot be intercepted during transmission.

Securing data through SSL:  buying and installing a permanent certificate in one step, using existing key and certificate, temporary key and certificate, permanent certificates, renewing permanent certificates, shared SSL, SSL Certificate Installation (Comodo SSL Vendor)

Web Store Hosting Features

Web stores and online shops are now very popular. The Hong Kong web hosting support accounts often include the ability to integrate osCommerce or Miva Merchant to offer online sales via your web site.

Online commerce:  compare Miva Merchant and osCommerce, Miva Merchant, osCommerce, updating osCommerce.

Billing and Invoicing for Web Hosting

Billing and invoicing is fully integrated into the H-Sphere web hosting control panel. This allows for adding any new features to your account without contacting your web hosting provider company, although you will need to have the necessary credit available with your account. The system uses pro rata billing for any upgrades based on the length of your account period.

Paying for hosting:  billing profile, automatic email invoicing, billing period and billing month, when and what fees, refunds, billing history, viewing overall charges, becoming a pay user, getting your money back.

Hong Kong Web Hosting Support Features

User support features are built into the web hosting support control panel so that you can create support request tickets to user technical support. This enables you to keep a track of the discussions as your issues are resolved.

Getting technical support:  sending trouble tickets, following up trouble tickets, closing trouble tickets.

Miscellaneous Hong Kong Web Hosting Support Features

A number of additional features such as securing ASP pages, access via unix command line host and using the Virtual Private Servers VPS feature.

Securing your .asp pages with ASPSecured

Obtaining direct access to server:  accessing your SSH account (Shell Access), running your Shell scripts with Crontab.

Virtual Private Servers:  checking VPS status, adding custom DNS Records, adding VPS IP, changing server limits.

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