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Hong Kong Web Hosting Support Hong KongCustomer support from web hosts in Hong Kong used to vary greatly, but support standards have improved immensely in recent years. This is particularly important because a large proportion of the Hong Kong companies just starting to publish on the web or planning to upgrade their web sites do not have Internet technical backgrounds. To help overcome these problems Hong Kong web hosting support online login control panels that are simpler to use to help manage your account features such as email addresses and web site updates are now available. This coupled with much faster response times to email support queries and some Hong Kong web hosting companies offering 24 hour help desk services has helped Hong Kong businesses to get less frustrated with the details of publishing and doing business on the web.
Web Hosting Hong Kong Support H-Sphere GuidesThe H-Sphere Hong Kong web hosting support guides offers a wide range of features that are manageable via any browser using the web hosting control panel included with all accounts. The H-Sphere user guide explains how to administer the extensive features of your control panel to setup your email accounts and databases, increase your disk space and traffic quotas, configure web statistics, and perform many other important operations. All from your web browser.
Getting Started With Your AccountThese guides offer information on using the basic features of your Web hosting Hong Kong account. In particular, how to setup and upload your web site, including screen dumps of the web hosting control panel features. Starting with your Hong Kong web hosting support account
Web Hosting Control PanelYour web hosting control panel is your personal secure client area to manage all the features of your web hosting account. This includes email setup and domain name setup tools, as well as offering access direct to your webmail, file manager and web site user statistics. Web Hosting Control Panel Basics
Domain Name RegistrarSome web hosting control panel accounts include features for registering domain names and managing renewals and settings. Note that this does not include Hong Kong domain name registrations for .hk domains. Domain name registration and parking
Dedicated IP's, Server Aliases, Sub domainsYou may setup your domain names in a variety of ay to suit the way that you wish to offer your web site features. This includes domain name aliases and adding more domain names to your account. Note that you can host domain names with any globally recognized top level domain name tld extension. Configuring domain name IP's aliases sub domains
Editing DNS MX A Record CNAMEYou may configure your DNS services exactly as you wish so that you may host your domain name email on other servers or point sub domains to external services such as Blogware for bloggers. Some default records are built into the system but there are no limits on the number of additional A Records CNAME and MX records that you may create. Editing DNS settings MX CNAME A Records
Control Panel Hosting ToolsYour web hosting control panel includes many tools and features to help you manage and promote your web site. This includes a built in web site builder tool and a web based file manager so that you can upload, edit and manage any files files any browser. Creating, promoting and managing your website: SiteStudio website builder, Search Engine Submit, WebShell and htProtect, Reverse Traceroute, Web Design Tools, SEO Toolkit.
Web Site Statistics Analytics - Webalizer and UrchinWebalizer is the default web site statistics analysis tool with your web hosting account. This can be accessed from any browser and includes user access, web site referrer and the keywords your web site is found by in a search engine. Web site analytics user statistics
Web Hosting FTP FeaturesFile Transfer Protocol FTP is the protocol used to upload, download and access any files via your web hosting Hong Kong account. Note that not all accounts include anonymous FTP features and the web hosting control panel will show which FTP features are available. Managing File Transfer Protocol FTP
Dynamic Content Features CGI PHP ASP.NET MySQLThe features included with your Hong Kong web hosting account depend on whether you are using a Windows server platform or a unix based system. For Windows ASP and ASP.NET are available and for unix accounts PHP and MySQL are offered with most accounts. Dynamic web content CGI PHP MySQL ASP.NET
Pre installed CGI ScriptsA number of pre-installed CGI scripts come with your Hong Kong web hosting accounts. These enable you to add additional features to your web site such as forums and forms with a basic knowledge of HTML to call up each script into your website layout. Pre installed CGI Perl scripts applications
Traffic and Disk Space QuotasYour account includes quotas for email, file and database disk space with alerts and summaries of your usage. Web site traffic bandwidth quotas
Managing Email AccountsHong Kong web hosting customers can manage all of their email accounts from the web hosting control panel. Within the control panel tools assist you in setting up POP email accounts, forwards, aliases and autoresponders. Mail: (before v. 2.4) mailboxes, mail forwards, mailbox aliases, autoresponders, mailing lists, mail domain aliases, antispam, antivirus, Outlook Express configuration, Netscape Mail configuration, Eudora Mail configuration.
Managing DatabasesH-Sphere offers a range of database hosting options depending on the operating system your account is hosted on. MySQL is available for unix systems and SQL for Windows platforms. PostgreSQL has also been added to the control panel hosting system in recent upgrades. Microsoft SQL databases hosting
SSL Certificate Installation and ManagementSSL Certificates allow webmasters to offer web site pages under the https prefix where the data exchanged with the server is encrypted so that it cannot be intercepted during transmission. Securing data through SSL: buying and installing a permanent certificate in one step, using existing key and certificate, temporary key and certificate, permanent certificates, renewing permanent certificates, shared SSL, SSL Certificate Installation (Comodo SSL Vendor)
Online Shop Web Store Hosting FeaturesWeb stores and online shops are now very popular. The Hong Kong web hosting accounts often include the ability to integrate osCommerce or Miva Merchant to offer online sales via your web site. Online shop web store hosting features
Web Hosting Billing and InvoicingBilling and invoicing is fully integrated into the H-Sphere web hosting control panel. This allows for adding any new features to your account without contacting your web hosting provider company, although you will need to have the necessary credit available with your account. The system uses pro rata billing for any upgrades based on the length of your account period. Paying for hosting: billing profile, automatic email invoicing, billing period and billing month, when and what fees, refunds, billing history, viewing overall charges, becoming a pay user, getting your money back.
HK Hosting User Support FeaturesUser support features are built into the web hosting control panel so that you can create support request tickets to user technical support. This enables you to keep a track of the discussions as your issues are resolved.
Additional Web Hosting FeaturesA number of additional features such as securing ASP pages, access via unix command line host and using the Virtual Private Servers VPS feature. Securing your .asp pages with ASPSecured
Obtaining direct access to server: accessing your SSH account (Shell Access), running your Shell scripts with Crontab.
Virtual Private Servers: checking VPS status, adding custom DNS Records, changing root password, adding VPS IP, changing server limits.
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